FAQ

Common questions about the company and all the answers you need to get started discovering new fragrances.
If you have other questions, please just send it to hello@menoce.com.

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Need Help?

If you have an issue or question that requires immediate assistance, you can call us on customer care no. & talk with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Our Offer

We create blends inspired by brand fragrances, upholding the same high-quality standards, in order to bring our customers an affordable alternative to their favorite designer perfumes. We are in no way affiliated with the mentioned brands.

By eliminating unnecessary packaging, advertising and prestige pricing that designer brands do, we managed to focus all our efforts on the quality of the fragrance and on delivering the exact same luxury scent, for a fraction of the price. For more information about our pricing check the transparent pricing section.

They are designed to be very long-lasting, just like designer fragrances, and in some cases, depending on the composition, even longer.

This depends only on your usage habits. On average, a 50ml bottle, used once a day, lasts about 2 to 3 months.

None of our products are tested on animals. Also, all our perfumes are vegan!

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

You pay for your perfumes upfront. You also get free shipping for 3 products or more. Returns are always free. You can return any perfume you don’t like within 30 days after shipping, and we will refund you the full price.

Also, please note that shipping costs are not included in the refund if you ordered less than 3 items.

If your order contains a pre-order product, please note that we will hold the ENTIRE ORDER until the pre-order item is available to ship. Payments for orders containing a pre-order item will be charged at the time of placement. Unfortunately, during this time, we cannot split or combine any orders. If you

Perfumes

Layering fragrances means wearing more than one fragrance at a time to create a unique, personalized scent. You can experiment in any way you want with your favorite scents. For more information and tips regarding this technique, please refer to our Blog section.

It is recommended to keep perfumes away from direct heat or light and avoid subjecting them to drastic changes in temperature.

Perfume types reflect the concentration of aromatic compounds in a solvent, which in fine fragrance is typically ethanol or a mix of water and ethanol. Various sources differ considerably in the definitions of perfume types.
The concentration by percent/volume of perfume oil is as follows:

      - Eau de Parfum (EdP), Parfum de Toilette (PdT): 10 - 20% (typical ~15%) aromatic compounds. Sometimes listed as “eau de perfume” or “millésime”.
      - Eau de Toilette (EDT): 5 - 15% (typical ~10%) aromatic compounds.

We recommend applying your perfume on pulse points (neck, wrists, behind ears, etc.) or simply spritzing it in the air and walking through so that the scent can envelop you. For more tips and tricks and application methods, you can check our Blog section.

Diffusion refers to the way a perfume applied to your skin reaches the ones around you. A good perfume diffusion is neither distracting nor overwhelming, for more information, check out the related articles in our Blog section.

It’s a normal phenomenon called nose fatigue, where the nose desensitizes itself when it gets used to the scent. Even though you can’t feel it, others around you still can so go easy on reapplying the scent.

We’ve got people who love chatting about all things fragrance-related. Email us at hello@menoce.com to get a quick, personal reply. Don’t worry—we check it constantly.

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